Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime on phone, chat, or email.
Currently, we accept payments exclusively through Credit Cards. Unfortunately, we are unable to process payments via wire transfer at this time. You have the flexibility to pay your invoices in USD, EURO, or GBP. Please note that we do not accept payments in cryptocurrencies.
No, our listed prices are exclusive of Value Added Tax (VAT). VAT is charged only to UK clients (both businesses and individuals) and EU customers without a valid VAT number. All other customers, falling outside these categories, are exempt from VAT.
Once your first invoice has been created, billing details cannot be changed. Invoices are generated based on your country's details. For further information on invoicing, please contact our sales department.
While we don't bind customers with contracts, you can cancel services before the next subscription period if they don't meet your needs. For multi-month prepayments (like annual plans), we calculate and refund the unused portion from the following month, after adjusting for any discounts applied.
Our primary currency is USD. We adjust prices only when there are significant changes in exchange rates. Recurring payments remain the same until you cancel your services, barring any major fluctuations in currency rates.
Each server is provisioned with a /29 IPv4 address block, containing 8 IP addresses, out of which 5 can be actively used per server. If you need more, an additional /29 block can be assigned to your VLAN. The cost for extra IPv4 addresses is $4 per address, amounting to $32 for a /29 block per month. Please note that a single server is limited to a maximum of 32 IP addresses.
Yes, we definitely support IPv6 addresses. These are available upon request. While there are no monthly costs for IPv6 addresses, there is a one-time network setup fee of $100 for /64 subnet per server.
While we maintain a strict policy against spam mailing, you are allowed to send a high volume of emails for your own legitimate purposes. If you intend to use our servers for offering bulk mail services to your clients, please consult with our sales department beforehand. They may request additional information about the service you plan to provide.
We implement a 'warn and fix' approach in response to abuse, spam, copyright, and legal complaints. Upon receiving a claim, we notify the client and request corrective action. If no response is received within a reasonable timeframe, we initially reduce the server's traffic speed. If the issue remains unaddressed, we may proceed to disconnect the internet service for the affected server. This approach allows for a period of rectification.
Not at all. We offer our services on a flexible pay-as-you-go model, which means you're not tied down by any long-term commitments. This approach is designed to support your scaling needs seamlessly. However, should your organization need a formal contract, we are fully prepared and willing to provide one.
We currently provide services in Telehouse London, UK. Our team is expanding the services to new locations, including Frankfurt, New York, Amsterdam, and Paris. With our Tier 1 Network connections, you can seamlessly reach the EU zone without any loss of speed.
No, the uplink for each server.net server is exclusively yours and not shared. The range of available uplinks depends on the server configuration. We offer various options including 1x1, 1x10, 2x10, 1x25, 2x25, 1x100, and 2x100 GE. For the correct uplink configuration that suits your needs, please contact our sales team.
Absolutely! We can announce your IP prefixes via BGP. Simply provide your Autonomous System Number (ASN), your list of prefixes, and a Letter of Authorization (LOA). The setup is priced at $100 per announcement per location and typically takes about 24-48 hours to complete.
For speed tests, including download, ping, and traceroute tests, you can utilize our Looking Glass Tool. This tool enables you to conduct the necessary tests and assessments for your network needs. Access our Looking Glass tools here.
We do not typically guarantee fixed routing through specific ISP partners, as our routing is dynamically adjusted to ensure the best possible path at all times. However, if you require fixed routing, please contact our sales team. With predefined SLA and conditions, our sales team may be able to provide you with fixed routing solutions, depending on the location and ISP connection limits.
Yes, we facilitate the setup of private networks between servers within the same data center. This service incurs an additional charge, which varies based on connection speeds. In these setups, each server is equipped with two uplinks: one dedicated to the private network and the other to the public network.
Yes, our servers are highly suitable for high-traffic applications, including streaming, CDN, and VPN services. We provide excellent network performance and specifically tailored hardware for these needs. It's important to note that our unmetered plans are subject to an acceptable usage policy. We advise contacting our sales department for detailed guidance before you start these services. Additional legal documentation might be requested by the sales department for the services you plan to offer.
We offer both metered and unmetered plans. In our metered plans, if you exceed your monthly bandwidth limit, the system will charge for the additional usage. You can opt to switch to an unmetered plan during the month if you find your usage exceeds 100% of your allocated bandwidth. If you do not switch and exceed this limit, traffic limitations may be applied until the end of the month. As for our unmetered plans, there is no traffic calculation, but usage must adhere to our fair usage policy. If your usage consistently reaches the upper limits of your current package, our team may contact you to discuss an upgrade to your traffic package for future billing periods.
For comprehensive details on our uptime guarantee and Service Level Agreement (SLA), please refer to our SLA documentation. In summary, we offer a credit of 3% of your monthly fee for every 15 minutes of downtime due to network or power outages. For hardware faults, we provide a credit of 3% of the monthly fee for every 3 hours of downtime. Please note that the maximum compensation will not exceed your total monthly charges.
Yes, we provide the flexibility of pooling bandwidth plans for servers that are located within the same datacenter.
We offer a diverse selection of operating system installations. Our default choices include Ubuntu, Debian, CentOS, AlmaLinux, and Rocky Linux, all of which are available for manual reinstallation via the client panel. Additionally, we can deploy virtualization solutions like Proxmox or VMware ESXi. Please note that some operating and virtualization systems may require valid license keys or may have IP protection and we assume that you have the necessary licenses for these systems.
Generally, in-stock servers are prepared and ready for use within 1-6 hours after we receive your payment.
At the moment, we do not provide license keys for these systems. However, we have plans to offer and integrate installation services for these applications starting in Q2 of 2024.
Should your usage surpass the bandwidth limit you've paid for, our Sales team will reach out to discuss upgrade options. We assure you that your service will neither be suspended nor limited in such situations. We're committed to maintaining uninterrupted service while finding the best solution for your needs.
Yes, custom pricing options are typically available when you order more than five servers. Additionally, we offer special discounts for those who opt for yearly payment plans. If your requirements are unique or you have specific needs beyond these options, we encourage you to reach out to our Sales team. We're committed to open discussions and finding tailored solutions that align perfectly with your individual requirements.
At this time, we do not offer a formal reseller program. However, if you're in the business of selling dedicated server solutions bundled with your own app or software, we'd be more than happy to discuss potential collaborations. For orders involving more than five servers, we offer special pricing options. Our Sales team is ready to work with you to craft a customized solution tailored to your specific requirements.
We generally do not enforce price increases. However, if there are substantial changes in electricity or data center costs, we will provide one month's notice before any price adjustments.
You can download your invoices directly from your client panel.
EU clients with a valid VAT number (excluding UK) are not charged VAT. As we are a UK-based company, VAT is included on all invoices for UK clients. If you believe VAT should not be applied to your invoice, please reach out to our sales department.
Our product fees are already below market rates. However, if you are not satisfied with our services, you may cancel within the first month of your subscription and receive a refund for the remaining service period. Please note that a $25 setup fee and non-refundable charges, such as those for software, SSL, domain, etc., will be deducted from the refund.
We do not store credit card details in our environment. To save your credit card for easier payments without re-entering details, we utilize Stripe's secure storage. Although we don't currently support automatic charging, your card can be saved for convenient payment processing.
We process payments on an invoice-by-invoice basis and do not hold extra funds in client accounts.
If your invoice is not paid by the due date, services will be suspended. Should you need extra days to complete the payment, please contact our sales department before the suspension date. Our team may be able to extend your due date.
The currency cannot be changed. We charge in EUR for EU countries, GBP for the UK, and USD for the rest of the world.
If you're looking to upgrade the RAM, replace storage components, or make any other hardware modifications, simply place a request with our Sales team. They will promptly respond and provide the most suitable solution tailored to your specific needs.
If you're encountering any problems with your server, we strongly recommend submitting a request through the client panel. Please provide a detailed description of the issue in your request. Including any relevant information or specific details, such as network or hardware concerns, will enable us to resolve the matter more efficiently. Our dedicated team of technicians is on standby to assist you and will work diligently to address and resolve your issue promptly. Please note that requests of this nature must be sent exclusively through the client panel.
Rebooting your server is a straightforward process. You can do this through your client panel. Simply go to 'Servers', click on 'Manage', and then select 'Reboot'. Alternatively, for more direct control, you have the option to reboot your server using the IPMI interface. Please note that IPMI is provided free of charge for all of our servers.
Reinstalling your OS is straightforward and can be managed through the client panel. Simply go to ‘Servers,’ choose ‘Manage,’ and select ‘Terminal.’ You can manually install the OS from your client panel. If manual reinstallation is not feasible and you prefer not to use IPMI, you can request our technicians to perform a new OS installation for you. Please note that there is a $25 fee for manual installation.
You can create ticket from your control panel for your technical support requests. Also for sales questions you can either create a ticket or contact our sales team over live support. We don't have phone support for technical support.
When we receive a DMCA notice related to your server(s), covering issues such as copyright infringement, hosting of illegal content, engaging in malicious activities (like DDoS attacks or spamming), or any other unlawful activities, we promptly initiate our 'warn and fix' protocol. We will reach out to you directly via email and may also send you an SMS or WhatsApp message. This communication serves to inform you about the complaint and strongly encourages immediate adherence to legal standards. Should we not receive a timely response, our initial step is to limit your traffic. If the issue persists without resolution, we may proceed to suspend your connection.
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